Cancellation policy
Effective date: 4 October 2026
This policy applies only when you purchase a Fascigen subscription. A one-time purchase does not authorise recurring charges.
What you agree to
Before you complete a subscription purchase, we show the products and quantity per shipment, initial payment, recurring price, billing interval, applicable shipping and taxes, and cancellation terms. Your order confirmation records the plan you selected. Any difference between the first shipment and later shipments—including free bottles, introductory discounts or shipping charges—is disclosed before payment.
By expressly agreeing to the subscription at checkout, you authorise the stated recurring charges to your selected payment method until you cancel. A general acceptance of website terms or marketing emails does not by itself enrol you in a subscription.
Billing and renewals
Subscriptions are managed through Loop Subscriptions. Your renewal price, product quantity and billing frequency are the specific terms disclosed for your selected offer and agreed at purchase, as recorded in your order confirmation and subscription account. They are not determined by later changes to the product page. We provide your next scheduled billing date in your subscription account and send renewal notices as required by applicable law and payment-network rules. There is no minimum renewal commitment or cancellation fee.
Your payment details are handled by our payment providers. Where supported, they may receive updated payment credentials from your card network. Updating or replacing a card does not itself cancel the subscription; use one of the cancellation methods below.
We will not shorten your billing interval, increase quantities, add products or impose undisclosed charges without the required agreement.
How to cancel
Click Manage Subscription in the header menu at fascigen.com, sign in using your purchase email, select your subscription and choose the cancellation option. You can also email support@fascigen.com to cancel with the email address used for the order and enough information to identify the subscription. You do not have to phone us, explain your reason, complete a retention call or buy anything else.
Cancel before the next renewal charge is processed to prevent that renewal. If you email us before the charge, we honour the time your message reached us even if staff process it later. If a charge is taken after a timely cancellation request, we refund it. We send confirmation when cancellation is processed.
If you cannot access the portal or a cancellation link is broken, email us; a technical problem does not remove your ability to cancel. After cancellation, no further renewal charges are authorised. Rejoining requires a new agreement.
Charges already processed
Cancelling future renewals does not automatically reverse an earlier valid charge. You may separately request cancellation of an unshipped order or use the Returns, Refunds & 60-Day Guarantee policy for an eligible shipment. Any mandatory cancellation or refund rights remain available.
Changing a subscription
Available changes, such as a different delivery date, quantity or address, can be requested through your subscription account or by email. We will confirm whether the change can be made before the next order and explain any price effect before applying it. A request to skip one shipment does not permanently cancel the plan unless you also ask to cancel.
Failed payments
If a payment fails, we notify you and may retry the authorised outstanding payment in accordance with your plan and payment-provider requirements. We do not treat a failed charge as permission to charge extra fees or increase the amount. You may cancel before a retry to stop future attempts for an unfulfilled renewal. We do not dispatch a renewal until its payment succeeds unless separately agreed.
Stock delays
If a renewal cannot be fulfilled within its stated dispatch window, we contact you with the options available. Where a charge has already been taken, you can cancel the unshipped renewal for a refund. We will pause further renewal charges for an unresolved stock shortage rather than accumulate paid, unfulfilled renewal orders. A materially different product will not be substituted without your agreement.
Changes to price or terms
We give at least 30 calendar days' advance notice of an intended increase to your recurring price or change to billing frequency, and a clear opportunity to cancel before it takes effect. We obtain additional consent where required. Changes do not retrospectively change completed orders, and a website update alone is not notice of a subscription price increase.
Contact
Arno Group LLC trading as Fascigen · 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, United States
support@fascigen.com · +1 (815) 984-5595