Refund policy

Effective date: 4 October 2026

We want you to feel confident ordering from Fascigen. This policy applies to purchases made directly through fascigen.com, including subscription shipments.

Your 60-day satisfaction guarantee

If you are not satisfied, contact support@fascigen.com within 60 calendar days after delivery of the product you want to return. Include your order number and tell us which items are involved. Opened products are eligible. You do not need to prove a particular health outcome, provide medical records or continue taking a product that does not suit you.

Each subscription shipment has its own 60-day period starting when that shipment is delivered. For separately delivered items, the period for each item starts on its delivery date.

How refunds and returns work

Contact support@fascigen.com with your order number and the items involved. We currently assess claims under our 60-day satisfaction guarantee without requiring a physical return. Do not mail products to our business address or a parcel's dispatch address; neither is an authorised returns address.

We may request information reasonably needed to identify the order and understand the issue, but do not require medical evidence. There is no restocking or return-handling fee. If we need a damaged, defective or incorrect item returned for investigation, we will first provide an authorised address and a prepaid label or collection method. We will not make you find a return address yourself or delay a refund because we have not supplied necessary instructions.

Refund amounts and bundles

For a full eligible order refund, we refund the amount paid for the products and original standard shipping. Optional expedited shipping upgrades are refundable where required by law or where our failure makes that appropriate.

For a partial refund, we refund the actual amount paid for the affected items. Where a bundle has one combined price, we allocate that price fairly across its items; for identical bottles, the amount is the bundle price divided by the number of bottles. We do not reprice retained bottles at an inflated standalone price or deduct a fictional value for a promotional gift. We explain any necessary allocation when assessing your claim.

Refunds cannot exceed the amount paid for the affected purchase. Mandatory rights remain unaffected.

Damaged, defective or incorrect items

Email us as soon as you notice a problem. Photographs of the item, packaging and batch information can help us investigate, where reasonably available. We will not impose an arbitrary 24- or 48-hour deadline that removes your rights.

We will arrange an appropriate replacement, refund or other remedy in accordance with your rights. Do not consume an item you believe is damaged, tampered with or incorrect. The 60-day satisfaction period does not limit claims for faulty or misdescribed goods where a longer legal entitlement applies.

Missing orders

Our Shipping Policy includes a full-refund promise if your order has not arrived within 30 calendar days after placement. Contact support@fascigen.com. We will not require you to accept store credit instead of an available monetary refund.

Cancelling an order before dispatch

You may request cancellation before dispatch by emailing support@fascigen.com. We assess timing based on when we received your request, not when a team member opens it. If a parcel has already been handed to the carrier, we will explain the applicable return process. Creating a label alone is not dispatch.

Refund timing and payment method

We will acknowledge your request, explain any information reasonably needed, and give you a decision without unnecessary delay. Approved refunds are submitted within five business days after approval. A physical return is not required for a claim under our 60-day satisfaction guarantee. We act sooner if the law requires it.

Refunds go to the original payment method. Your bank or payment provider controls when the credit appears after submission. Contact us if the refund does not appear so we can help trace it. If the original payment route is unavailable, we will agree on another lawful method with you. Store credit is offered only as a choice, not as a substitute for a refund you are entitled to receive.

Subscriptions

A return or refund request does not automatically cancel future shipments unless you also ask to cancel. You can request both in one message. Cancelling a subscription stops future renewals; already charged orders are handled under this policy. See our Subscription & Cancellation Policy for details.

Your consumer rights

This guarantee is additional to mandatory consumer rights. Nothing here excludes rights relating to faulty goods, misdescription, non-delivery or statutory cancellation. Where a cooling-off right applies, we honour its notice, return and refund requirements. Any lawful exception for a particular sealed product must be applicable to that product and disclosed before purchase; we do not treat every supplement as automatically excluded.

You do not need to waive a right to contact your payment provider to seek help from us.

Contact

Arno Group LLC trading as Fascigen · 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, United States

support@fascigen.com · +1 (815) 984-5595