Shipping policy

Effective date: 4 October 2026

Fascigen is operated by Arno Group LLC. For help with an order, email support@fascigen.com and include your order number.

Where we deliver

We deliver to the countries available for selection at checkout. Delivery availability and any address restrictions are shown before payment. Our orders are dispatched from the United States. We use third-party fulfilment partners and carriers to prepare and deliver orders, while remaining responsible for your purchase and customer support.

Processing and dispatch

For in-stock orders, estimated delivery is 8–15 calendar days from order confirmation to arrival, including processing and carrier transit. Where a product has a longer processing or dispatch window, we disclose that exception before payment. Business days used for support and refund processing mean Monday to Friday, excluding United States federal holidays.

For preorders or backordered products, the expected dispatch window is displayed on the product page and before payment. We also include the applicable estimate in your order confirmation. An expected warehouse arrival date is not a promise that your parcel will ship that day.

If an order contains products with different availability dates, we tell you before payment whether the order will ship together or separately. We will not add shipping charges for a split shipment that we choose to arrange.

Delivery estimates and charges

Our estimated delivery timeframe is 8–15 calendar days worldwide for in-stock orders, to destinations we accept at checkout. A separately disclosed preorder or backorder dispatch window applies to affected products, followed by the delivery estimate shown with that offer.

Shipping charges, available methods and free-shipping conditions are displayed before you pay. Estimates are not guaranteed delivery appointments. Customs checks, remote destinations and carrier disruption can affect timing; this does not remove your rights or our non-delivery promise below.

Tracking

We email tracking information when your order is dispatched. Creating a shipping label does not necessarily mean the carrier has collected the parcel. Contact us if tracking is missing, appears stalled or conflicts with a delivery update.

Delays and non-delivery

If we cannot meet the stated dispatch window, we will notify you, provide a revised estimate where available, and explain your options to continue waiting or cancel for a refund. Where your consent to a delay is required, we will obtain it; silence will not be treated as consent where that is not permitted.

If your order has not arrived within 30 calendar days after you placed it, you may request a full refund of the amount paid for that order, including its shipping charge. You can choose a replacement instead, but you do not have to accept a replacement or store credit. A request is not invalid merely because you contact us after day 30. Any right to cancel or receive a remedy sooner remains unaffected.

If a parcel is marked delivered but you cannot find it, contact us. We will investigate with the carrier and arrange the remedy appropriate to the findings and your rights. A tracking status alone does not automatically close your claim.

Address corrections

Check your delivery address before paying. If something is wrong, contact us immediately. We will update it where possible before dispatch. Once dispatched, a carrier may be unable to redirect the parcel. Any proposed redirection or reshipping charge will be explained and agreed before it is charged; we will not charge you for correcting our error.

Customs and import charges

Taxes or duties collected by us are displayed at checkout. International deliveries may be assessed additional import duties, taxes or clearance charges by the destination authorities if these have not been prepaid. Where these may be payable by you, we disclose this before payment. We do not charge a fee twice where it has already been collected.

Contact us if a customs issue prevents delivery. We will explain the available options and any lawful, previously disclosed charges. Nothing in this policy removes a mandatory refund or delivery right.

Product substitutions

We will not substitute a different formulation, strength, serving size or materially different product without telling you and obtaining your agreement before dispatch. If you do not accept an offered substitution, you may wait for the ordered product or cancel the affected unshipped items for a refund.

Contact

Arno Group LLC trading as Fascigen · 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801-5777, United States

support@fascigen.com · +1 (815) 984-5595